Everything you need to know about Xroma

24 hours from the event start time. Uploads open automatically 1 hour before.

Each photo can be up to 10 MB. Accepted formats: JPG, PNG, WebP, HEIC, and HEIF. If a photo exceeds the limit or has an unsupported format, the system will reject it and the guest will see a clear error message. They can try again with another photo.

The guest sees a confirmation that the photo was uploaded successfully, but it won't appear in the gallery until you approve it from your panel. The guest doesn't see any additional message — they don't know it's "pending". You see pending photos with a yellow badge and approve or reject them one by one, or in bulk.

Yes, if moderation is off. With moderation on, you approve each photo before it appears in the gallery.

Go to your event → QR button. From there you can: copy the link to send via WhatsApp or email, download the QR as a high-resolution PNG image (perfect to print on A5 or A4), or print directly. The QR works from any phone camera — no app needed. If a guest says it "doesn't work", check that the event is active (status "Active") and that the 24-hour upload window hasn't passed.

When the event closes (24h after start), two options appear in your event panel: **Option 1 — Send by email (recommended):** press the "✉ Send by email" button. Xroma builds the ZIP with all photos in original quality and sends you a download link by email. The link is valid for 48 hours. Ideal for events with many photos — the ZIP is ready when you open the email. **Option 2 — Direct download:** from the public event page (the QR link) a banner appears with the "Download all" button. If there are 250 photos or fewer, a single ZIP is generated instantly. If there are more than 250, the download is automatically split into parts of 250. You can also download photos one by one: tap any photo to open it and press the (↓) button in the bottom-right corner — it shows a spinner while downloading and a green checkmark when done. When less than 24 hours remain before the event expires, a warning banner with a countdown appears.

Yes. Anyone with the event link (the same QR) can download individual photos or the full ZIP during the 3-day download window. No account needed.

The event slug (the unique part of the URL, e.g. my-wedding-ab3x7) is the only "key" to access the gallery. It's long and random enough to make guessing practically impossible. However, if someone shares the QR outside your guest group, that person could access it. Only share the QR with trusted guests.

Once the event expires, the QR stops working and photos are permanently deleted. We recommend reminding your guests via WhatsApp to download before it expires. As the host you can download the ZIP at any time during the download window to keep a safe copy.

The credit is consumed at the exact moment you create the event — not when you activate it or publish it. If you create an event by mistake and delete it immediately, the credit has already been consumed and is non-refundable. This is by design to prevent system abuse.

From your dashboard — the purchase panel opens automatically when you try to create a new event without available credits, or when you tap the credits link. You choose between 1 event ($19) or a 3-event pack ($49). Payment is processed securely by Stripe: you never leave the app and Xroma never accesses your card details.

Yes. Payments are processed by Stripe, Inc., one of the most secure payment processors in the world. Xroma never stores or sees your card number — only Stripe handles it. The connection is always HTTPS/TLS. When you complete your purchase you are redirected to the Stripe payment page and, once confirmed, you return automatically to your dashboard with credits immediately available.

No. Each event has a unique, non-repeatable lifecycle. If you need another event (for another wedding, birthday, etc.) you must create and purchase a new one.

Your photos are stored on Cloudflare R2 (enterprise-grade infrastructure used by Fortune 500 companies) and are private — only accessible with the unique event link/QR. We never share them with anyone. See our Privacy Policy for details.

With moderation on (in Settings → Permissions), photos uploaded by guests don't appear immediately in the public gallery — they stay in "Pending" status. You see them in your gallery with a yellow badge and decide to approve (✓), reject (✗), or delete them. Rejected photos are saved but hidden — you can approve them later if you change your mind. With moderation off, photos appear in the gallery instantly.

Yes, from your event → Settings → Details. While the event is in Draft status you can edit everything freely. Once activated (Active status), date changes update the timestamps automatically.

Up to 10 photos per upload. They can make multiple uploads. There is no total limit per guest on paid plans.